Question 1

What is Hoomino and what does it do?

Accepted Answer

Hoomino is an official smart home integrator: consulting, design, sales of Orvibo, Tuya, Phonicall, HomeLock and FG Sound products, installation and support. We deliver integrated systems, not just boxes.

Question 2

Must I smarten the whole home at once?

Accepted Answer

No; we usually start with one space or package and phase the project. Many clients begin with lighting and security.

Question 3

Which cities do you serve?

Accepted Answer

Based in Tehran; projects in major cities and some regions by arrangement. Free visits within Tehran area.

Question 4

Is a smart home secure?

Accepted Answer

With updated hubs, strong WiFi passwords, separate VLAN and firmware updates, risk is low. Hoomino follows security best practices on install.

Question 5

How long until the project is ready?

Accepted Answer

Apartment retro-fit: 1–2 weeks from contract to handover. Villa or renovation: 2–6 weeks depending on scope.

Question 6

Orvibo or Tuya — which is better?

Accepted Answer

Orvibo for premium panels and cohesive design; Tuya for variety and value. Hoomino recommends per project — often a mix of both.

Question 7

Do products have official warranty?

Accepted Answer

Yes; Hoomino provides warranty and after-sales as official distributor.

Question 8

What are HomeLock and Phonicall?

Accepted Answer

HomeLock is a smart lock brand with security integration; Phonicall is professional multi-zone audio for home and commercial.

Question 9

Does it work with iPhone and Android?

Accepted Answer

Yes; Smart Life, Orvibo Home and other Tuya apps are on iOS and Android.

Question 10

Can you install without wall demolition?

Accepted Answer

Yes; no-neutral switches, bulbs, plugs, battery sensors and retro-fit locks are common options.

Question 11

Who performs installation?

Accepted Answer

Hoomino certified install team — not random contractors. Wiring quality and scene programming guaranteed.

Question 12

Do you coordinate with my electrician?

Accepted Answer

Yes; on renovation we provide BOQ and drawings to your electrician and supervise.

Question 13

Is neutral wire required?

Accepted Answer

For standard smart switches yes; otherwise no-neutral or behind relay.

Question 14

Can I expand later?

Accepted Answer

Absolutely; ZigBee and hubs are designed to add devices.

Question 15

What support after install?

Accepted Answer

Training, 1 year Hoomino service, manufacturer product warranty and optional extended SLA.

Question 16

If a device fails?

Accepted Answer

Contact Hoomino support; remote diagnosis or technician dispatch; warranty replacement.

Question 17

Are firmware updates provided?

Accepted Answer

Yes; security hub and device updates are recommended and included in SLA.

Question 18

Training for family members?

Accepted Answer

Yes; in-person or custom video session plus PDF guide.

Frequently Asked Questions

General Questions

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